SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very happy with this bar grip, fast delivery service
It came to Me very soon, happy with the handles, I recommend
The grips are worth their money. With the installation of problems was not. This is not the quality of famous brands. Quite normal.
Grips look very good. For the price are absolutely perfect!
fast shipping, the grips feel nice. thank you.
Good fists, good touch, though I haven't tried them yet, I arrive in less than 10 days to Madrid
All OK. Qualitatively look very well. See as will Sie spisywać. Używałem sometime very similar ergonów and wyglądaj identically. For tarły to me in 5 days send. Mega fast
They are great. Dont move with a good grip. Nice look with my green bar ends
Good touch, easy to put, they're cool.
Great Flu. Quality, do not peel off and do not get your hands dirty. Well, maybe a little harder than usual
Puños con mucho agarre y cómodos. Parecen duros pero no lo son. Son gomosos, lo que proporciona un buen grupo. El envío fue muy rápido
Estos puños son supuestamente de caucho termoplástico, y tienen buen acabado. Al tener abrazadera solo por una parte hay que apretarlos fuerte para que no se giren. El tacto es confortable y el agarre firme.
Хорошие грипсы, запаха нет, одеваются плотно, затычки по бокам пластиковые
Пришло быстро, трек отслеживается Продовец хороший, качество отличное. советую.
Excellent
The flu came in nine days. It's OK, not yet put
Everything is clear, the grips are cool, quality, 16 days in Tyumen, the track was tracked, put on format 1411, sat idially, I advise the price is pleasant, in the city it would be much more expensive to buy.
Delivery of 18 days to Khmao (Kogalym) The parcel was tracked, the grips were not damaged.
Very quality flaws, relatively soft, do not scroll, the Bolt does not leak. The only thing but, the Giants For me, I think I'll get used to it. Thanks for the quality))
Cool pens, it's a pity that they went so long. Rubber is good, nice to hold in hands