SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping
Once packaging, high-grade imported from glittered four. Design also please. Still use this line. More used to look after the leaves will sound.
Pedals comply with the description. Blocks attached. Screw also. Goods nicely packed in gift box. Not yet zamontowałem.
Quality road clipless pedals shipped in only 12 days to Germany - Thank you Seller! Very nice packaging, net weight is only 297 g per pair.
They're perfect.
Excellent delivery time and product in use. Good
Se ven justo como se esperaba. Falta probarlos, pero de entrada contento con la compra además de que llegaron rapidísimo.!!
Excellent product, it has very good finishes. It comes with the right Cocks and washers and screws to install in the Slipper, the only problem is that it does not bring replacement of these elements, so that if they are lost you must It's packed in a very formal way. Good pre-installation impressions on the bike. It arrived in two weeks and two days after generating the order.
as described. arrived quickly in the UK. they weigh 383.1g. the packaging is really nice. solid box with all the bits in foam.
Super fast delivered. Excellent quality, delivered in luxury box. I recommend it and will buy here again
Great shell. Come in 10 days. The box is gorgeous, like there's a watch for Patek Philip... Made qualitatively (if I had such in 1997 M, I would give the left Egg for them).
Отличные педали в комплекте с креплениями к ботинкам. Оперативная доставка-получил раньше намеченного срока. Ждал 07-12 апреля, по факту заказ пришёл 31.03.21. Футляр и сами изделия очень добротного качества, всем рекомендую!
Very beautiful. Weight 307gr. Come in a box, along with spd cleats yellow
Very fast shipment 16 days. Pedals packed in exclusive box make a feeling of solid. After the first your driving I have the impression that this good equipment. See how will on U me Shimano 550 newest liczę not stand the season here for more;-) thank you
Very sincerely the product seems to me of very good quality, I wait to mount the pedals to very concretely judge if it is as good as a shimano, but at first it seems to me good
Fast shipping, product arrived well packged and as in discription
We arrived in two weeks in Kazan, look chic, packed in a dense box with a buckle on the magnets, the pedals while neoprotyal.