SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Your Dream (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket itself is good. Of course now is not the rainy season, so I do not know how effective. I can only note that the hood is more for what it would be, not to look beautiful with him. Well, I think during the rain, few people will look at you.
Arrived as expected and on time. Great quality.
Качественная и лёгкая куртка
Na wzrost 182 i 85 kg pasuje idealnie
Nice jacket, for my 176-62 this M size has perfect width, but it is a little long in hem and sleeves, not crucial though.
Plona bolonke, begiojimui lietingu oru. 180 cm ir 82 kg, XL dydis bus kaip tik po treningu. Kapišonas slepiasi. Tikiuosi nepaves.
лёгкая и красивая . спасибо
Přišlo v pořádku a rychle velikost sedí
perfect
Looks good, thank you.
Super light and super compact, in size-satisfied, food on tour!
Very good and came in 16 days, awesome ..
To Yekaterinburg delivery two weeks. The fabric is thin, plaschevka, two pockets on the sides, one on the back, reflectors, the hood is removed into the collar with a zipper. By 183 height XXL. What you need. You can still wear a suit, etc. Under the bottom. With this account and ordered, because. This is still the Upper Cape and is not meant on the naked body.
The height of 172 and weight of 65 kg took the size of M. came normally. Twist a pair of threads-in principle, not critical, a little negative delivers
Came in a month to Ukraine. the color is very bright, the strip light reflects well. XXXL size on my dimensions is 186/107 great, it could be a smaller department to take. The material is very thin, I doubt it will protect from wind or rain
Excellent windbreaker, side pockets and even back with snakes, very comfortable. Seams quality, recommend!
The jacket is super, I advise everyone.
Came quickly, the quality is normal, there are of course threads on the seams and the seams themselves are somewhere low-quality, and so the material is normal, with the size also everything matches the table with the sizes. Happy, well we should still test in the rain))
The jacket is super, my husband appreciated. The hood can be hidden in the collar. On 52-54 2XL suited. At the height of 183 sleeves excellent
I take the second time, the quality is normal. Can be taken in size